What happens once I sign up to a care plan?

After you’ve signed up, we’ll send you a welcome email with instructions and a getting started video with the next steps. You’ll immediately have

After you’ve signed up, we’ll send you a welcome email with instructions and a getting started video with the next steps.

You’ll immediately have access to our help desk, where you can chat with our support agents and submit your support requests.

We’ll need need a couple things from you in order to get your website set-up:

  1. Your username and password for your Administrator account on your WordPress website.
  2. Your username and password for your domain name registrar (where you bought your domain name from).

Don’t send us any sensitive information via email or our chat as it’s not secure. We will only request sensitive information using our secure client portal.